360 support of your e-commerce ambitions

Marketing Be part of something bigger. From co-marketing opportunities to nationwide PR campaigns, technical SEO to social media templates, our in-house marketing team is ready to accelerate your digital commerce ambitions.

Customer Support Package not delivered? Product the wrong size? Someone seeking a refund? We’ve seen it all, which is why we’ve invested in leading customer support processes to ensure that your every supporter receives only best in class customer experience, even when things go wrong.

Order Fulfilment We’ve set up partnerships with national and international postal partners so that you can fulfil orders anywhere near or far. With automated shipping labels and pre-calculated shipping prices, we make it easy for you to provide a seamless fulfilment journey.

Packaging We have partnered with NoIssue who are (almost) as passionate about sustainability and circularity as we are! They’re on a mission to make sustainable packaging accessible to businesses. Together we have created beautiful and compostable packaging that we provide for free to all of our partners.

Merchandising When it comes to online sales, merchandising matters. That’s why we’ve invested in AI technology and a leading e-commerce merchandising team to help our partners present their products in a way that’s optimised to rank across all our marketplaces, whilst appealing to potential buyers.

Multi-channel Selling When you upload a product to Thriftify, it becomes available for sale on our website but it’s also automatically listed across many other marketplaces. The best bit? We’ve got these marketplaces talking to each other. So, when your product sells on eBay, it will automatically become unavailable on Amazon and everywhere else. No more double selling!

Education E-commerce is a minefield, but we’ve got a team of socially conscious experts with decades of e-comm experience who know how to navigate the space with great efficiency and effectiveness. We regularly educate our charity partners on upcoming trends so that together, we’re not competing against each other, rather we’re challenging every CONTENT HERE

Reporting Every key decision made at Thriftify is data-backed, and we aim for our charity partners to take the same approach. By providing real-time reporting metrics, regular check-ins, a success strategy and other soft supports, we equip our charity partners to make the best decisions moving forward.

Automated Store Attribution We’ve recognised the importance of buy-in from the entire charity to realise a charity HQ’s e-commerce ambitions. That’s why we developed a warehouse solution with automated store attribution. This means that the sale from valuable stock of a particular store can be accredited to that store, and crucially, sales can sit on that store’s unique balance sheet.

Pricing We know that charities can earn 3x more for a product online than if it were sold on the high-street, but that doesn’t mean every product is treated equally. Our barcode technology allows charities to see whether a product will earn more in-store or online, so they can make an informed decision as to what gets listed with Thriftify. For non-barcoded products, we use AI technology and some old-fashioned gut feeling to determine an appropriate and competitive pricing strategy, always ensuring we’re not at a race to the bottom.